Notice Regarding Extreme Weather Emergencies
This communication is to notify you that Prairie Grove Utilities, your retail water provider, is:
- prohibited from imposing late fees or disconnecting retail water or sewer service for nonpayment of bills that are due during an extreme weather emergency until after the emergency is over;
- required to offer a payment schedule to a customer who requests such a schedule for unpaid bills due during an extreme weather emergency; and
- prohibited from disconnecting retail water or sewer service for nonpayment of bills due during an extreme weather emergency until after a payment schedule has been offered and the customer has either declined to accept the payment schedule in a timely fashion or violated the terms of the payment schedule.
For the purposes of this communication, an “extreme weather emergency” is defined as a period beginning when the previous day’s highest temperature in an area did not exceed 28 degrees Fahrenheit and the temperature is predicted to remain at or below that level for the next 24 hours according to the nearest National Weather Service reports for that area. An extreme weather emergency is over on the second business day the temperature exceeds 28 degrees Fahrenheit.
Aviso Sobre Emergencias Climáticas Extremas
Esta comunicación es para notificarle que su proveedor de agua Prairie Grove Utilities es:
- prohibido imponer cargos por demora o desconectar el servicio de agua o alcantarillado por falta de pago de las facturas que vencen durante una emergencia climática extrema hasta después de que termine la emergencia;
- requerido a ofrecer un plan de pago a un cliente que solicite dicho acuerdo para las facturas adeudadas durante una emergencia climática extrema; y
- prohibido desconectar el servicio de agua o alcantarillado por falta de pago de facturas adeudadas durante una emergencia climática extrema hasta que se haya ofrecido un plan de pago y el cliente se haya negado a aceptar el plan de pago de manera oportuna o haya violado los términos del plan de pago.
El propósito de este comunicado, es a devido a una “emergencia climática extrema” se define como un período que comienza cuando la temperatura más alta del día anterior en un área no superó los 28 grados Fahrenheit y se pronostica que la temperatura permanecerá en ese nivel o por debajo de este durante las próximas 24 horas de acuerdo con los informes del Servicio Meteorológico Nacional más cercano para esa área. Una emergencia climática extrema termina el segundo día laboral en que la temperatura supera los 28 grados Fahrenheit.
The East Texas area is expecting extreme low temperatures overnight Thursday, December 22, 2022. Current weather forecasts indicate that overnight temperatures Thursday into Friday morning could reach into the single digits and remain below freezing for 24 to 48 hours.
ANRA is asking all of its retail customers to make preparations now to protect people, pets and plumbing.
– Adequately insulate all outdoor water faucets, hose bibs and other plumbing devices
– Turn off and drain water lines where possible
– For customers who live in elevated structures, (pier and beam homes, mobile homes and RVs) turn off your water and drain
water lines
– Open the cabinet doors below sinks
– Keep the temperature inside your residence the same at night and during the day when no one is home
ANRA recommends letting faucets drip only if the measures above cannot be achieved.
Remember, while it may be inconvenient to take some of these extreme measures, its much more inconvenient and expensive to do nothing.
The following customer notice is required by the TCEQ as a result of the non-compliances associated with Disinfection Byproducts Monitoring. This customer notice has also been mailed directly to every active water customer of the utility.
Customer Notice TTHM Violations 2022-12-16The following customer notices are required by the TCEQ as a result of the non-compliances associated with Disinfection Byproducts Monitoring. These customer notices have also been mailed directly to every active water customer of the utility.
On Thursday, September 1, 2022, the Texas Commission on Environmental Quality (TCEQ) required the Prairie Grove Utilities public water system (PWS ID Number 0030027) to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.
Prairie Grove Utilities has taken the necessary corrective actions to restore the quality of the water distributed by Prairie Grove Utilities used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of September 3, 2022.
If you have questions concerning this matter, you may contact Mr. Chris Key, P.E., Operations Division Manager, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634.
If a customer wishes to contact TCEQ, they may call (512) 239-4691.
September 1, 2022
To: Prairie Grove Utilities Customers (Public Water System ID # 0030027)
Subject: BOIL WATER NOTIFICATION
Due to water main break that resulted in low water pressures, the Texas Commission on Environmental Quality (TCEQ) has required the Prairie Grove Utilities public water system (PWS ID Number 0030027) to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions.
To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes. In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
When it is no longer necessary to boil the water, Prairie Grove Utilities officials will notify customers that the water is safe for drinking or human consumption purposes. Once the boil water notice is no longer in effect, Prairie Grove Utilities will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.
If you have questions regarding this matter you may contact Mr. Chris Key, P.E., Operations Division Manager, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634.
If you wish to contact TCEQ, you may call 512-239-4691.
On the evening of Thursday, August 4, 2022, operations staff noticed a very high demand on the water system. Staff was again forced to again partially close the water distribution valves to slow down water use but the level of the water storage tanks continues to decrease. Staff is searching the system for leaks but has not been able to find the source of the high water use. Please be advised that the Prairie Grove water system is still under Stage 5 drought conditions. All water customers are required to conserve water and all outdoor water use is prohibited. A violation of this order will result in a fine and disconnection of water service. Thank you for your understanding and patience. Please contact us at (936) 632-7795 if you have any questions or concerns.
On Sunday, July 24, 2022, the Texas Commission on Environmental Quality (TCEQ) required the Prairie Grove Utilities public water system (PWS ID Number 0030027) to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.
Prairie Grove Utilities has taken the necessary corrective actions to restore the quality of the water distributed by Prairie Grove Utilities used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of July 29, 2022.
If you have questions concerning this matter, you may contact Mr. Chris Key, P.E., Operations Division Manager, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634.
If a customer wishes to contact TCEQ, they may call (512) 239-4691.
As of July 28, 2022, Prairie Grove Utilities (PGU) has implemented Stage 5 of its Drought Contingency Plan. All water customers are required to conserve water and discontinue all non-essential water use. Wasting of public water during drought conditions is prohibited. Please see page 12 of the Drought Contingency Plan for a full list of non-essential water use activities.
If necessary, the water system may be limited to supply water between 6 AM and 8 PM in order to refill water storage tanks. Notifications of this limitation will be sent out by posting on www.anra.org, the ANRA and Prairie Grove Water Customer Facebook pages, and the text notification service.
To sign up for text alert notifications, text “PGU” to (800) 282-5634. The text notification service will allow customers to be notified of important information pertaining to the water system.
ANRA Drought Contingency Plan: www.anra.org/drought-plan
If you have any questions, please contact us at (936) 632-7795 or info@anra.org
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