Recent News & Notices

The following customer notice is required by the TCEQ as a result of the non-compliances associated with Disinfection Byproducts Monitoring. This customer notice has also been mailed directly to every active water customer of the utility.

PGU Water Main Break & Boil Water Notice Update #5 Boil Water Notice Rescinded Thursday, March 30 – 1:15 p.m. On March 27, 2023, the Texas Commission on Environmental Quality (TCEQ) required the Prairie Grove Utilities public water system (PWS ID Number 0030027) to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes. Prairie Grove Utilities has taken the necessary corrective actions to restore the quality of the water distributed by Prairie Grove Utilities used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of March 30, 2023. If you have questions concerning this matter, you may contact Mr. Chris Key, P.E., Executive Manager, Utilities, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634. If you wish to contact TCEQ, you may call (512) 239-4691.

Water Main Break Update #4 Wednesday – 3:45 p.m. Good afternoon Prairie Grove! Following the repair on Monday inside the water treatment plant, we have determined that a more permanent repair is going to be required in order to prevent future outages. The repair that was made on Monday revealed a significant amount of corrosion that required additional investigation to determine the extent of the damage. A quick repair was made in order to get water turned back on while we completed the additional investigation. Without going into a lot of details, a section of buried galvanized water line that feeds a piece of treatment equipment that is no longer in service, has become so corroded that it must be replaced. That repair could take as little as an hour or it could take several hours, depending on how much pipe has to be removed to get back to solid uncorroded pipe. Beginning tomorrow morning at 9:00 a.m., the water system will be completely shut down to allow for the repair to be made. Best case scenario, the system will be down for less than an hour. Worst case scenario, the system could be down for 4 to 5 hours. ANRA will keep the community updated as the situation evolves. The Boil Water Notice is still in effect. Additional details regarding the Boil Water Notice will be distributed tomorrow after the water system is pressured up again. Thank you for you patience and please share this information with others who may not have access to social media. Let us know if you have any questions or concerns.

Water Main Break and Boil Water Notice Update #3 3:40 p.m. Monday   Great news Prairie Grove! The repair has been completed and water has been restored. Our crew will continue flushing lines and on Tuesday morning, we will collect water samples in preparation of lifting the Boil Water Advisory. We expect that to be lifted on Wednesday.   Everyone should have water, however, if you do experience any issues, please let us know. We will update again as needed over the next 24 hours and will notify all of you once we are able to life the Boil Water Advisory.   Thank you for your patience and we hope all of you have a happy rest of your Monday!  

Prairie Grove – Notice of Water Main Break and Boil Water Notice – Update #1 9:00 a.m. Monday: Summary:  After a water main break at the Sherwood well, a Boil Water Notice has officially been implemented. Details:  Due to low water pressures in the water distribution system caused by a water leak at the water treatment plant, the Texas Commission on Environmental Quality (TCEQ) has required the Prairie Grove Utilities public water system (PWS ID Number 0030027) to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc.). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions. To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes. In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes. When it is no longer necessary to boil the water, Prairie Grove Utilities officials will notify customers that the water is safe for drinking or human consumption purposes. Once the boil water notice is no longer in effect, Prairie Grove Utilities will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice. Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail. […]

Prairie Grove – Notice of Water Main Break and Boil Water Notice 1am Monday: Summary: A water main inside the Sherwood well property began leaking significantly sometime Sunday and we’ve had to turn the water off. In order to reduce inconveniences as much as we can, we’re going to turn it back on from 6 to 9 am before we dig it up to assess and repair. A boil water notice will be issued ASAP. Full details: Around 9pm Sunday, our alarm system alerted us to low levels in the storage tanks at the Sherwood Forest well. A crew was sent to investigate, and they discovered the primary water main within the Sherwood Forest well property leaking significantly. Attempting a dig in the dark and without parts stores being open will likely just extended the outage rather than solving the problem so we’ve chosen to turn everything off for now to prevent it having a complete blowout before it can be repaired. In order to minimize the inconvenience for you as much as we reasonably can, rather than starting a repair we can’t finish soon enough to be useful to you Monday morning, we’ll instead have someone on site at 6 am to turn everything back on so you all can hopefully have water to prepare for your day. From 6-9 the crew will watch the leak for signs of worsening. If it holds until 9am, we’ll wait until then to turn it back off and begin digging to assess and repair. Because it will have been off all night, and will have to be off again during the repair, a boil water notice will be issued as soon as we reasonably can. Please treat it as though we’ve already issued the notice. As always, we thank you for your patience and […]