Holmwood Utilities is now offering an alert notification service to all of its water customers. This service will allow customers to be notified by text message of important information pertaining to the water system. Types of alerts that will be sent using this service include, but are not limited to, boil water notices, scheduled maintenance or repair activities, water conservation notices, and any other situations that might result in interruption of service. Customers can register for this service at no additional cost and it can be canceled at anytime; however, standard cellular message and data rates from your service provider may apply.
To sign up for these alert notifications, text ” HMU ” to (800) 282-5634.
The following customer notices are required by the TCEQ as a result of the non-compliances associated with Disinfection Byproducts Monitoring. These customer notices have also been mailed directly to every active water customer of the WSC.
The Angelina & Neches River Authority has submitted an application with the Public Utility Commission of Texas (Commission) to amend uncertificated area to CCN No. 12303 and to purchase all of the water facilities and to transfer water certificated service area under CCN No. 10407 in Angelina County, TX from Prairie Grove Water Supply Corporation.
On Monday, April 19, 2021, the Texas Commission on Environmental Quality (TCEQ) required the Prairie Grove WSC public water system (PWS ID Number 0030027) to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.
Prairie Grove WSC has taken the necessary corrective actions to restore the quality of the water distributed by Prairie Grove WSC used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of April 20, 2021.
If you have questions concerning this matter, you may contact Mr. Chris Key, P.E., Operations Division Manager, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634.
If a customer wishes to contact TCEQ, they may call (512) 239-4691.
Due to a mechanical malfunction that resulted in low water pressures, the Texas Commission on Environmental Quality (TCEQ) has required the Prairie Grove WSC public water system (PWS ID Number 0030027) to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions.
To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes. In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
When it is no longer necessary to boil the water, Prairie Grove WSC officials will notify customers that the water is safe for drinking or human consumption purposes. Once the boil water notice is no longer in effect, Prairie Grove WSC will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.
If you have questions regarding this matter you may contact Mr. Chris Key, P.E., Operations Division Manager, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634.
If you wish to contact TCEQ, you may call 512-239-4691.
The Prairie Grove WSC remains under enforcement for violations relating to operational and monitoring activities dating back to 2010. The Angelina & Neches River Authority is working with the Texas Commission on Environmental Quality (TCEQ) to resolve these non-compliances.
The following customer notices are required by the TCEQ as a result of the non-compliances associated with Chemical Monitoring, Disinfectant Level Quarterly Operating Reports (DLQOR), and Disinfection Byproducts Monitoring. These customer notices have also been mailed directly to every active water customer of the WSC.
Customer Notice – Chemical Monitoring 2021-04-12
Customer Notice – Disinfectant Level Quarterly Operating Report (DLQOR) 2021-04-12
Customer Notice – TTHM Violations 2021-04-12
March 18, 2021
To: Holmwood Utilities Customers (Public Water System ID # 1210020)
Subject: BOIL WATER NOTICE RESCINDED
On Tuesday, March 16, 2021, the Texas Commission on Environmental Quality (TCEQ) required the Holmwood Utilities public water system (PWS ID Number 1210020) to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.
Holmwood Utilities has taken the necessary corrective actions to restore the quality of the water distributed by Holmwood Utilities used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of March 18, 2021.
If you have questions concerning this matter, you may contact Mr. Chris Key, P.E., Operations Division Manager, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634.
If a customer wishes to contact TCEQ, they may call (512) 239-4691.
As of March 2, 2021, Emergency operations due to Winter Storm Uri have been suspended. The Prairie Grove Water System is now operating under normal operating procedures. The Emergency Operations Notice was originally issued on February 16, 2021. Water demand has returned to normal levels, the ground water storage tanks have filled, and necessary repairs have been made, all of which has stabilized the system. Manual shutdowns of the water system which were conducted over the past few weeks are no longer needed and have been discontinued. Customers should now experience normal, uninterrupted water delivery service.
On Thursday, February 11, 2021, the Texas Commission on Environmental Quality (TCEQ) required the Prairie Grove WSC public water system (PWS ID Number 0030027) to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.
Prairie Grove WSC has taken the necessary corrective actions to restore the quality of the water distributed by Prairie Grove WSC used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of February 24, 2021.
If you have questions concerning this matter, you may contact Mr. Chris Key, P.E., Operations Division Manager, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634.
If a customer wishes to contact TCEQ, they may call (512) 239-4691.
To: All Prairie Grove Water Customers
Date: February 16, 2021
Subject: Emergency Operating Conditions
What is the Emergency
The Prairie Grove Water System is experiencing extremely high water demands that exceed what the well is capable of producing. It is presumed that the increased demands are the result of dripping faucets and customer side water leaks. The water system cannot produce enough water to meet the ongoing demands being experienced within the distribution system.
Effective today Tuesday, February 16, 2021 at noon, Prairie Grove WSC will enter into emergency operation mode.
What Should Customers Expect
The Water System will be manually shut down as of the effective date and time of this notice. In order to provide enough water for basic hygiene and sanitary conditions, the Water System will be turned on during two periods each day until these emergency conditions subside. This is being done to allow time for the ground storage tanks at the well to refill.
The scheduled water supply delivery times are:
| Date | Morning Cycle | Evening Cycle |
|---|---|---|
| Tuesday, February 16th | 9:00 AM to 12:00 Noon | 4:00 PM to 7:00 PM |
| Wednesday, February 17th | 9:00 AM to 12:00 Noon | 4:00 PM to 7:00 PM |
| Friday, February 19th | 9:00 AM to 12:00 Noon | 4:00 PM to 7:00 PM |
When the water system is turned on, water system pressures will still below normal. Customers should fill various household containers to store minimal quantities of water for cooking and basic sanitary functions.
The Boil Water Notice is still in effect.
What will the Water System Continue To Do
Water System personnel are monitoring the conditions at the Prairie Grove Water System on an ongoing basis. Field staff are in emergency operations mode and will continue to be until extreme weather conditions and the ensuing emergency subsides.