Notice Regarding Extreme Weather Emergencies
This communication is to notify you that Prairie Grove Utilities, your retail water provider, is:
- prohibited from imposing late fees or disconnecting retail water or sewer service for nonpayment of bills that are due during an extreme weather emergency until after the emergency is over;
- required to offer a payment schedule to a customer who requests such a schedule for unpaid bills due during an extreme weather emergency; and
- prohibited from disconnecting retail water or sewer service for nonpayment of bills due during an extreme weather emergency until after a payment schedule has been offered and the customer has either declined to accept the payment schedule in a timely fashion or violated the terms of the payment schedule.
For the purposes of this communication, an “extreme weather emergency” is defined as a period beginning when the previous day’s highest temperature in an area did not exceed 28 degrees Fahrenheit and the temperature is predicted to remain at or below that level for the next 24 hours according to the nearest National Weather Service reports for that area. An extreme weather emergency is over on the second business day the temperature exceeds 28 degrees Fahrenheit.
Aviso Sobre Emergencias Climáticas Extremas
Esta comunicación es para notificarle que su proveedor de agua Prairie Grove Utilities es:
- prohibido imponer cargos por demora o desconectar el servicio de agua o alcantarillado por falta de pago de las facturas que vencen durante una emergencia climática extrema hasta después de que termine la emergencia;
- requerido a ofrecer un plan de pago a un cliente que solicite dicho acuerdo para las facturas adeudadas durante una emergencia climática extrema; y
- prohibido desconectar el servicio de agua o alcantarillado por falta de pago de facturas adeudadas durante una emergencia climática extrema hasta que se haya ofrecido un plan de pago y el cliente se haya negado a aceptar el plan de pago de manera oportuna o haya violado los términos del plan de pago.
El propósito de este comunicado, es a devido a una “emergencia climática extrema” se define como un período que comienza cuando la temperatura más alta del día anterior en un área no superó los 28 grados Fahrenheit y se pronostica que la temperatura permanecerá en ese nivel o por debajo de este durante las próximas 24 horas de acuerdo con los informes del Servicio Meteorológico Nacional más cercano para esa área. Una emergencia climática extrema termina el segundo día laboral en que la temperatura supera los 28 grados Fahrenheit.
Notice Regarding Extreme Weather Emergencies
This communication is to notify you that Holmwood Utilities, your retail water and sanitary sewer provider, is:
- prohibited from imposing late fees or disconnecting retail water or sewer service for nonpayment of bills that are due during an extreme weather emergency until after the emergency is over;
- required to offer a payment schedule to a customer who requests such a schedule for unpaid bills due during an extreme weather emergency; and
- prohibited from disconnecting retail water or sewer service for nonpayment of bills due during an extreme weather emergency until after a payment schedule has been offered and the customer has either declined to accept the payment schedule in a timely fashion or violated the terms of the payment schedule.
For the purposes of this communication, an “extreme weather emergency” is defined as a period beginning when the previous day’s highest temperature in an area did not exceed 28 degrees Fahrenheit and the temperature is predicted to remain at or below that level for the next 24 hours according to the nearest National Weather Service reports for that area. An extreme weather emergency is over on the second business day the temperature exceeds 28 degrees Fahrenheit.
Aviso Sobre Emergencias Climáticas Extremas
Esta comunicación es para notificarle que su proveedor de agua y alcantarillado sanitario Holmwood Utilities es:
- prohibido imponer cargos por demora o desconectar el servicio de agua o alcantarillado por falta de pago de las facturas que vencen durante una emergencia climática extrema hasta después de que termine la emergencia;
- requerido a ofrecer un plan de pago a un cliente que solicite dicho acuerdo para las facturas adeudadas durante una emergencia climática extrema; y
- prohibido desconectar el servicio de agua o alcantarillado por falta de pago de facturas adeudadas durante una emergencia climática extrema hasta que se haya ofrecido un plan de pago y el cliente se haya negado a aceptar el plan de pago de manera oportuna o haya violado los términos del plan de pago.
El propósito de este comunicado, es a devido a una “emergencia climática extrema” se define como un período que comienza cuando la temperatura más alta del día anterior en un área no superó los 28 grados Fahrenheit y se pronostica que la temperatura permanecerá en ese nivel o por debajo de este durante las próximas 24 horas de acuerdo con los informes del Servicio Meteorológico Nacional más cercano para esa área. Una emergencia climática extrema termina el segundo día laboral en que la temperatura supera los 28 grados Fahrenheit.
The East Texas area is expecting extreme low temperatures overnight Thursday, December 22, 2022. Current weather forecasts indicate that overnight temperatures Thursday into Friday morning could reach into the single digits and remain below freezing for 24 to 48 hours.
ANRA is asking all of its retail customers to make preparations now to protect people, pets and plumbing.
– Adequately insulate all outdoor water faucets, hose bibs and other plumbing devices
– Turn off and drain water lines where possible
– For customers who live in elevated structures, (pier and beam homes, mobile homes and RVs) turn off your water and drain
water lines
– Open the cabinet doors below sinks
– Keep the temperature inside your residence the same at night and during the day when no one is home
ANRA recommends letting faucets drip only if the measures above cannot be achieved.
Remember, while it may be inconvenient to take some of these extreme measures, its much more inconvenient and expensive to do nothing.
The following customer notice is required by the TCEQ as a result of the non-compliances associated with Disinfection Byproducts Monitoring. This customer notice has also been mailed directly to every active water customer of the utility.
Customer Notice TTHM Violations 2022-12-16Recently, the City of Nacogdoches (City) and the Angelina & Neches River Authority (ANRA) began a conversation about the possibility of ANRA acquiring the Central Heights water system, which is owned and operated by the City of Nacogdoches. The portion of the City’s water system in Central Heights currently services approximately 363 connections. The City has indicated that this portion of the water system has reached its service capacity regarding the number of connections it can serve with the infrastructure currently in place. The City desires to focus its attention and finances on other infrastructure-related matters inside the city limits and has expressed a desire to partner with a public entity who shares similar governmental responsibilities and a legislative mission to initiate a transfer of the water system. After several technical meetings, both the City and ANRA participated in an initial due diligence process for sharing data, conducting site visits and exploring options for moving forward.
A public meeting was held on November 17, 2022 at Central Heights ISD, and ANRA is now accepting public comments until December 16, 2022.
Handouts from the public meeting, and a comment form are available below.
Central Heights introduction and FAQ
Central Heights Project Maphandout
ANRA will host a public meeting on Thursday, November 17th at 6:00 p.m. to discuss the transfer and consolidation of the Central Heights Water System.
The meeting will be held at the Central Heights ISD Board Room at 10317 U.S. Hwy 259 North, Nacogdoches, Tx 75964
If you are a City of Nacogdoches water customer who lives in the Central Heights area, please join us for this public meeting to find out more information about the transfer and consolidation of the Central Heights Water System. We look forward to meeting you and addressing your questions and concerns!
We also invite you to join the Facebook group that we have created to encourage open dialog regarding the water system.
The Central Heights Water Customers Facebook group can be found here: https://www.facebook.com/groups/centralheightswater
The following customer notices are required by the TCEQ as a result of the non-compliances associated with Disinfection Byproducts Monitoring. These customer notices have also been mailed directly to every active water customer of the utility.
On Thursday, September 1, 2022, the Texas Commission on Environmental Quality (TCEQ) required the Prairie Grove Utilities public water system (PWS ID Number 0030027) to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.
Prairie Grove Utilities has taken the necessary corrective actions to restore the quality of the water distributed by Prairie Grove Utilities used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of September 3, 2022.
If you have questions concerning this matter, you may contact Mr. Chris Key, P.E., Operations Division Manager, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634.
If a customer wishes to contact TCEQ, they may call (512) 239-4691.
Responses to Comments – Central Height Water System
This post will be updated with responses to public comments and questions as they are received. If you have a comment or question, please see the information and instructions for submitting Central Heights comments and questions
Generally speaking, it’s ANRA’s intent that every water tap and water meter is located on the property for which that meter serves. In some cases, that may not be possible because of other utilities in the way or other physical barriers that prevent a specific location from being suitable to installing a water tap and water meter, however, those cases are rare. With regard to construction of US Hwy. 259, there will be numerous utility relocations that are required, including water lines. In every case where ANRA would be required to relocate a water line or a water meter to accommodate road construction, water meters would be placed in front of the property it serves.